When it comes to business solutions, edisc.digital has years of Freshworks expertise to equip you with the precise software tools to operate effortlessly.
In an era of information overload, staying ahead of the game and managing a business may be challenging.
As a South African Freshworks partner, our personal approach to business management is a fresh breath in any integrated business environment — including anything from retail, finance to education. Are you in need of better customer relationship management (CRM)? Is your current helpdesk system not adaptable to a fast changing business environment, too expensive or difficult to maintain? Edisc.digital, an established development consulting company specialising in integrated business solution services, can help!
Having a SA Freshworks presence your company can benefit from web based Freshworks services without paying extra commission. It always is more reassuring when you have a local telephone number to call and speaking to a consultant who understands the circumstances of your trade.
As an added service edisc.digital can easily interpret which software tools are required to streamline your business. Our personal approach promises superb after-sales service and restructuring of workflow systems as your enterprise grows.
Freshworks can be used to assign agents to groups with defined responsibilities, assign tickets with a systematic structure, manage chaotic workflow, declutter inboxes and task lists, reduce CRM traffic, track and manage incoming support tickets from multiple channels with one inbox, set deadlines for ticket response and increase productivity by flagging urgent enquiries according to its context.
Monitoring the trail of communication (including e-mail, social media, online chats, and web analytics) is helpful and even imperative in closing business deals or highlighting areas that needs your attention.
Keep your sales team in the know about prospects and close deals faster;
Empower your support team to work together and resolve customer issues faster;
Streamline your IT service and manage internal requests from your employees;
Engage with website visitors and product users for sales and customer success;
Convert your website visitors through highly robust conversion optimization techniques;
Setup a cloud-based call center across 40 countries within minutes;
Enable your teams, partners, and agents to collaborate with full context;
Recruit and on board top talent. Manage all employee data and time off in one place;
Agile project management software for development teams. Plan, track, test and ship, all in one place; and
Bridge the gap between your support, sales, and marketing with a fully integrated platform.
Each license is sold separately, but can be integrated to streamline operations in your business. With this “sooner than later” business approach you are not only guaranteed of customer satisfaction, you will also be able to better manage your resources, employees and prospect new opportunities.
edisc digital solutions (pty) ltd.
reg no: 2015/087445/07
Unit A4A, N1 City Mews, Manus Gerber Street,
tel. +27 21 300 0585
To enable and streamline profitable business solutions that propel growth in the industry, add more value, and generate greater profits for businesses.
To develop and deliver the best business solutions that are affordable and reliable to our clients. edisc ensures that each deliverable is met with client satisfaction.